Case Studies

 Milton Hospital


Read this case study to learn how we:

* cut “left without being seen” rate by 50%;
* increased patient satisfaction to the 99th percentile;
* decreased throughput and turnaround times;
* grew emergency patient volume by over 15%.
* increased ER volume leading to a $1.1 million revenue increase.

Read Milton Hospital Case Study



Saint Vincent Hospital

Read the case study to see how we did it:

* “Left without being seen rate” has been reduced to below 1%
* The average “door to doctor” time has been cut by 60%, to less than 30 minutes
* The average time to ECG has been cut by 60%, to less than 5 minutes
* In 2011, 86.8% of patients seen for stroke care received defect-free care
* Total ED volume has increased every year since 2008
   Read Saint Vincent Case Study

Beth Israel Deaconess Medical Center (BIDMC)

Read the case study to see how we did it:

For critically ill medical patients arriving to an emergency department we:

* Cut average length of time to initial physician  
   evaluation by 45%
* Cut average length of time to treatment by 60%
* Cut average time to antibiotics administration by
   56%

Read the BIDMC Case Study


Tuscan Emergency System, Italy

Read the case study to see how we did it:

  • Trained 81 instructors/trainers and more than 900 Tuscan emergency physicians 
  • Effectively started the transformation in Tuscany to a single-provider model
  • Created a 3-year Emergency Medicine Master’s Degree which eventually became an official Emergency Medicine residency program

Tuscan Emergency System Case Study

Massachusetts College of Emergency Physicians (MACEP)

Read the case study to see how we helped the Massachusetts College of Emergency Physicians successfully create and implement a new strategic plan.

MACEP Case Study